Privacy Policy

Overview

Divyam Wellness ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website divyamwellness.in or book a consultation with us.

By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully.

Information We Collect

We collect the following personal information when you book a consultation or contact us:

Full Name — to address you personally and confirm your booking.
Mobile Number — to contact you via WhatsApp and confirm your session.
Email Address — to send booking confirmation and important updates.
City — to understand your location for scheduling purposes.
Health Goal — to personalise your consultation (e.g. Weight Loss, Weight Gain, Healthy Lifestyle).
Optional Health Notes — any conditions you voluntarily share (e.g. thyroid, PCOS) to help us serve you better.
Payment Information — processed securely by Razorpay. We do not store your card or UPI details on our servers.

We may also collect non-personal data such as browser type, device type, and pages visited through standard web analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

To confirm and schedule your ₹9 consultation booking.
To contact you via WhatsApp or phone regarding your session details.
To send a booking confirmation to your email address.
To personalise your health and wellness guidance.
To improve our services and website experience.
To comply with legal obligations, if required.

We will never use your information for unsolicited marketing without your consent.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited cases:

Razorpay — our payment gateway partner, to process your ₹9 payment securely. Razorpay is PCI-DSS compliant.
Google Workspace — to store booking records securely in our internal systems.
Legal Requirements — if required by law, court order, or government authority.

Data Security

We take your data security seriously and implement the following measures:

All data is transmitted over 256-bit SSL encryption.
Payments are processed by Razorpay, India's most trusted payment gateway — your card or UPI details are never stored on our servers.
Access to your personal data is restricted to authorised personnel only.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information and are used only for:

Remembering your preferences on the website.
Analysing website traffic through analytics tools.

You can choose to disable cookies in your browser settings at any time. This may affect some functionality of the website.

Your Rights

You have the following rights regarding your personal data:

Access — You may request a copy of the personal data we hold about you.
Correction — You may ask us to correct any inaccurate information.
Deletion — You may request that we delete your personal data, subject to any legal obligations.
Opt-out — You may ask us to stop contacting you for marketing purposes at any time.

To exercise any of these rights, please contact us at info@divyamwellness.in.

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.

Third-Party Links

Our website may contain links to third-party websites (such as Razorpay or WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.